Exciting Upgrade to Kingsport’s Water Billing System Promises Enhanced Customer Experience

Exciting Changes Ahead for Kingsport Residents!

Sunny days are ahead for the beautiful city of Kingsport, Tennessee, where exciting news is making waves! For the first time in over 20 years, the city is gearing up for a significant upgrade to its water-billing and customer-engagement systems. Kingsport has officially selected Hansen Technologies, a leading global software provider, to help modernize this essential aspect of municipal operations. With an average high of 73°F and gentle winds from the west, it makes for an excellent time to plan for changes that will benefit thousands.

A Step Toward Modernization

For two decades, Kingsport relied on an internally developed billing system that, let’s face it, has seen better days. The city realized that in today’s fast-paced world, they needed a platform that could adapt to the ever-changing market conditions and effectively meet the demands of its residents. That’s where Hansen Technologies comes into play.

Hansen CIS (Customer Information System) has been specifically designed for municipalities and utility companies in North America. It offers a powerful and comprehensive solution that promises to streamline operations and enhance customer service. The features are aimed at making life easier for both city officials and residents alike. Kingsport is thrilled about this partnership, and they should be!

What’s in Store for Kingsport Residents?

Along with the modernized billing system, the city will also be integrating Hansen’s Self Service Portal and Business Intelligence tools. This means that residents will soon enjoy enhanced self-service capabilities—a major improvement from the previous setup. No more long waits or frustrating phone calls for simple billing inquiries! Instead, citizens will have the power at their fingertips, allowing for greater control and more efficient management of their accounts.

Floyd Bailey, the Chief Information Officer at Kingsport, shared his excitement about the partnership saying, “We are delighted to have Hansen as our partner. They stood out head and shoulders above others… ensuring that we have a robust platform.” It certainly sounds like a win-win situation for the city and its residents!

Why This Matters

As most of us know, a seamless utility experience is something we all cherish—after all, we have enough on our plates without worrying about our bills! Bobby Slaton, Executive Vice President for Americas Energy & Utilities at Hansen, echoes this sentiment by stating, “At Hansen, we are proud of how our products boost the customer experience for municipalities and utility companies of all sizes.” Quite a reassuring message for Kingsport residents looking forward to these improvements!

This upgrade also emphasizes the city’s commitment to embracing the trends of the future with their smart city initiatives. By streamlining their operations, Kingsport is not just participating in modern times but is also paving the way for a more sustainable and efficient future.

In Closing

As Kingsport begins this new chapter with Hansen Technologies, residents can look forward to a better and more engaging customer experience when it comes to their water services. The modernization effort is not just about efficiency; it’s about improving the way city officials and residents connect and communicate.

So, whether you’re enjoying a lovely day outdoors at the local parks or catching up with neighbors, this news is something worth celebrating. Share the excitement, and get ready for a smoother and more enjoyable customer experience in Kingsport!