Holston Medical Group Launches Innovative Technology to Enhance Patient Experience in Kingsport

Holston Medical Group Introduces New Tech for a Smoother Patient Experience in Kingsport

Kingsport is buzzing with exciting news! Holston Medical Group (HMG) has just announced the rollout of some fantastic new technology designed to make visiting the doctor a breeze. Starting this October, HMG will implement Clearwave patient experience (PX) technology in their offices, bringing a suite of tools that includes online appointment scheduling, helpful appointment reminders, straightforward registration, and easy kiosk check-in. This move aims to streamline administrative tasks and really enhance the patient experience.

Making Healthcare Easier

Now, if you’ve ever found yourself frustrated with the logistics of scheduling medical appointments and navigating the registration process, you’re definitely not alone! HMG is taking action by investing in tools that make it simpler and more convenient for patients to manage their health. According to Samantha Sizemore, the Chief Operations Officer at HMG, “Holston Medical Group strives to meet patients where they are and supports their preferences to ensure a satisfying, high-quality healthcare experience.”

So, what does this mean for patients? In practice, it means that you’ll have various options to manage your healthcare experience right from your smartphone or computer. Whether you’re a regular patient at HMG or looking to become one, these new tools can help eliminate the hassle, making it easier for everyone to get the care they need, when they need it!

A Response to Changing Times

As more people turn to technology for their everyday needs, there’s been a surge in demand for healthcare services that offer online engagement. Many patients today want the same level of convenience and accessibility from their healthcare providers as they enjoy in other areas of their lives. HMG recognizes this trend and is responding accordingly.

But don’t worry! While technology plays a crucial role in improving the patient experience, HMG’s friendly front office and call center teams are still available to help. They are committed to ensuring that anyone who needs assistance can easily get it. Whether you’re preferring the old-school way of calling to book an appointment or opting for the sleek online system, you’ll find the support you need.

Doctor’s Perspective

Dr. Kevin Metzger, a primary care physician at HMG, expressed his thoughts on this new introduction. He emphasized that “as a primary care physician, it’s important to me that patients can easily access the care they need when they need it most.” This focus on accessibility means that HMG is on a mission to minimize barriers between patients and the healthcare services they require.

The Future of Patient Care

HMG is always working hard to enhance every aspect of the healthcare journey. The introduction of Clearwave PX technology is just one of the ways they aim to provide high-quality and cost-effective care that exceeds patients’ expectations. As the rollout progresses, patients will receive updates and be kept in the loop about the implementation in various offices.

Looking for more info? You can check out HMG’s website at holstonmedicalgroup.com or give them a call at 877-464-1213 for details on online scheduling, registration, and the new kiosk options. The future of healthcare in Kingsport has never looked so bright, making it easier for everyone to stay on top of their health.